How to transform any person or group into high performance and create a work culture.

This is about the self-propelled performance process (SPPP).

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It is often asked how good an organisation is, with getting people to perform exceptionally well.

How many times are people trying to change something about a work situation, in an effort to improve something? Something like a system, a process, work flow, a document and so forth. It happens a lot, not so? But does it make people perform consciously?

How many organisations are there, which just don't make progress with growth, profit, morale or performance. Sometimes an organisation can be good, because the efficient machines make up for human deficiencies and failure. Many organisations have job descriptions in place, but does it make people perform? Many organisations have performance measurement in place, but does it make people perform to their potential? Many organisations even have a strategic plan and derivative business plans, but does it make the employees perform? Many organisations even have the performance areas and performance criteria for each and every job documented, but does it make people perform?

Some organisations also undertake or outsource to consultants the design of improved organisation structures, the re-design of roles and responsibilities, the design and development of electronic systems, the design of job grading systems and many more things, without achieving the desired improved performance.

It seems that performance is a very elusive concept for most persons in positions of authority and in the driving seats of most organisations. What then, is so magical about bringing about performance in the workplace - and with it a culture of work and work ethics?

What about the school systems? Why have the school systems failed to instigate scholarly performance for so long? Why is it that such a small proportion of children perform well in school? Only a handful come up with exceptional results; in all the grades, in all schools worldwide.

Where then, is the missing link or links? What are the secrets? Are they buried so mystically deep underground that nobody seems to be able to dig it up to the surface of mother earth? Not even the best of human brains; after all the foregoing scientific research and development?

Organisations often broadcast they have implemented a system of performance management. The goals and objectives are embodied in the job descriptions and they do performance measurement quarterly, bi-annually or annually. The problem is that employees remain on previous performance levels and nothing occurs to increase their motivation, morale or inspiration to perform better.

The readers will be able to recite many more examples out of own experience.

Many persons still seem to take recourse to autocratic behaviour, although many countries claim to operate in a democratic society for decades now and in some cases centuries. In other words, many managers still try to get movement by applying a military, dictatorship style to try and enforce discipline or poor decisions. Others may hide their inabilities behind an aloof attitude of outdated protocol of superiority and make themselves unapproachable.

The big remaining question is therefore: How to get it right, with the correct tactics and how to utilise it for the children also?

The solution lies in a systematic work process, with automatic self-control and integrated performance measurement built in, to motivate and inspire all employees, to reach and surpass their strategic and organisation goals, on a voluntary basis, regularly.

It is a process, where the desire to perform comes naturally, for everyone involved. In this process all the pieces of the puzzle like strategic planning, business plans, goal-setting, job descriptions, performance measurement, performance areas and performance criteria fall into place, to form a integrated whole that makes sense to all. It is also a process where self-control and initiative by individuals form the foundation for the building blocks of the whole process.

The benefits of this systematic work process are increased enthusiasm, dedication, productivity, performance, profitability and work result satisfaction for both employees and employers alike. Just visualise what it can do for any person trying to boost a career?

The principles and benefits are universal worldwide and apply to all types of organisations be it private businesses, corporate businesses, government bodies, non-profit organisations or social/religious institutions.

With this information one can pave the way for general stress relief, increased performance and ease of reporting throughout all management levels up to The Board of Directors.

It is possible to get all employees to reconcile personal goals with organisation goals. One can turn around any marginal business and increase productivity and profitability for any organisation, with the transparent and hidden forces embedded in this process. It can be applied by organisations or a single department or section inside an organisation; as well as an individual person.

This process is a natural, self-inspired performance process and are appropriately named the self-propelled performance process (SPPP).

The self-propelled performance management system is:
1. the fastest known method for career promotion;
2. the quickest way for career advancement;
3. the surest way for career progress;
4. the best ingredient in career path planning;
5. the only true and lasting virtue for career success;
6. the most neglected part in teachings about management and leadership principles;
7. the most complete and sophisticated application of performance management;
8. the best integration of human behaviour research findings, with the latest management, leadership and organisational development principles;
9. the best automated method for organisational change, development, growth, performance and profit;
10. the quickest way for career building, career development and moving up on the stepping stones of the corporate career ladder;
11. the surest and fastest way for increased motivation, productivity, growth, performance and profitability for both the individual and the organisation;
12. the best career builder and career booster for any career; and
13. inspirational, as it gets people moving, makes them self-starters in utilising own talents and initiative, automatically like magic.

First of all, deriving from the strategic plan, a commitment analysis must be done, where a job mission statement is drawn up for each job. The job mission statement is a job definition in terms of purpose, customers, product and scope. The aim with this analysis is to determine the continuous key objectives and performance standards for each job position.

Following the commitment analysis, is the work analysis of a particular job in terms of the reporting structure and job description. If a job description is not available, then a systems analysis can be done to draw up a job description. The aim with this analysis is to determine the continuous critical objectives and performance standards for each job.

Finally, a job needs analysis must be done in terms of necessary time limited action plans. The aim with this analysis is to determine the time limited specific objectives and performance standards.

A proper and sustainable performance measurement and reporting system can only be devised after completion of these three types of analysis. The culture of performance must be a living thing in an organisation. It must be seen, felt and on the minds of every employee every working day. It is no good to have everything in writing, filed and buried somewhere in a file nobody lives by.

You can read and learn more about it when you enrol as a member.

About the co-founder and CEO:
Pierre du Plessis (MBL, 1982, UNISA) is a business consultant, co-owner of Leaders Circle, author of several e-books and training manuals, previous Corporate Logistics and Procurement Manager, ex-army infantry soldier as
Officer in Charge of Battalion Operations and nowadays business owner of several successful offline business operations, with website Career Builders.

PS - Organisations in South Africa interested in this unique concept, with 200 or more employees, can phone Pierre du Plessis on +27844264496 or +27152960614 for an appointment.

Lepfin (Pty) Ltd 1999/026619/07, Business Consultants, T/A Leaders Circle, full-scale (BEE 34%) small business.

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Performance Management according to Wikipedia:

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Performance management

From Wikipedia, the free encyclopedia

Performance management is a forward looking process for setting goals and regularly checking progress toward achieving those goals. It is a continual feedback process whereby the observed outputs are measured and compared with the desired goals. Any discrepancy or gap is then fed back into changing the inputs of the process, so as to achieve the desired goals. The feedback process involves communicating the required change and promptly taking action to effect the desired change. This helps the system or organization being managed to achieve the required goal or the strategic plan. Performance management has a wide variety of applications such as employee performance, software performance, business or corporate performance and so on.[1]

A key aspect of performance management is Performance measurement. Whatever the process being driven with performance management, clear and concise measures are required in order to properly define the desired goals. Most performance management systems fail to achieve the desired goals of the process owner or project sponsor because goal measurement is ambiguous, not specific enough, poorly communicated or because results cannot be measured effectively.

Performance management is often confused with Performance appraisal, the latter only forming the final part of the performance management cycle. In other words, performance appraisal is a backwards looking process and a Lagging indicator of financial performance, only measuring what happened in the past. However performance management is a forward looking process and a Leading indicator of financial performance because it drives a system or organisatisation towards a desired future goal.

History

Russell Currie claimed that elements of performance management can be traced back to the 13th century.[2] Certainly, instruments of performance measurement have contributed to the development of commercial companies over the centuries and large information systems were deployed in the public sector in the 19th century. The behavioral aspects of performance management are now receiving attention from leading organisations, software vendors and consulting firms around the world.

Types

  • In network performance management, (a) a set of functions that evaluate and report the behavior of telecommunications equipment and the effectiveness of the network or network element and (b) a set of various subfunctions, such as gathering statistical information, maintaining and examining historical logs, determining system performance under natural and artificial conditions, and altering system modes of operation.[3]

  • In organizational development (OD), performance can be thought of as Actual Results vs Desired Results. Any discrepancy, where Actual is less than Desired, could constitute the performance improvement zone. Performance management and improvement can be thought of as a cycle:

  1. Performance planning where goals and objectives are established

  2. Performance coaching where a manager intervenes to give feedback and adjust performance

  3. Performance appraisal where individual performance is formally documented and feedback delivered

A performance problem is any gap between Desired Results and Actual Results. Performance improvement is any effort targeted at closing the gap between Actual Results and Desired Results.

Other organizational development definitions are slightly different. The US Government's Office of Personnel Management indicates that Performance Management consists of a system or process whereby:

  1. Work is planned and expectations are set

  2. Performance of work is monitored

  3. Staff ability to perform is developed and enhanced

  4. Performance is rated or measured and the ratings summarized

  5. Top performance is rewarded[4]

  • Employee Performance Management (EPM) refers to a forward looking system of strategic alignment and employee objective setting with regular reviews and reporting and is distinguished from employee appraisal insofar as the latter does not include a goal setting process and is an open-ended management process with no feedback against clearly defined strategic goals

  • Application Performance Management (APM) refers to the discipline within systems management that focuses on monitoring and managing the performance and availability of software applications. APM can be defined as workflow and related IT tools deployed to detect, diagnose, remedy and report on application performance issues to ensure that application performance meets or exceeds end-users’ and businesses’ expectations.

  • Business performance management (BPM) is a set of processes that help businesses discover efficient use of their business units, financial, human and material resources.

  • Operational performance management (OPM) focus is on creating methodical and predictable ways to improve business results, or performance, across organizations.

  • Integrated business planning (IBP) refers to the technologies, applications and processes of connecting the planning function across the enterprise to improve organizational alignment and financial performance.

  • Project Performance Management is a sub-discipline of Project Management that seeks to establish measurements of project performance, such as performance of project scope, performance according to a time schedule and/or performance according to a project budget. It seeks to use such measurements to inform project stakeholders, lead the project team and improve project performance. Earned Value Management is notable method of Project Performance Management.

  • Business Transaction Management (BTM) refers to the discipline within systems management that monitors business transactions across the datacenter in order to manage IT performance

  • Customer Performance Management (CPM) refers to the practice of managing the effectiveness of all the business activities and processes related to handling customer relationships, to a common set of financial and customer focused goals and objectives. This includes all aspects of creating and maintaining a master source of customer related data.

Benefits

Managing employee or system performance facilitates the effective delivery of strategic and operational goals. There is a clear and immediate correlation between using performance management programs or software and improved business and organizational results.

For employee performance management, using integrated software, rather than a spreadsheet based recording system, may deliver a significant return on investment through a range of direct and indirect sales benefits, operational efficiency benefits and by unlocking the latent potential in every employees work day i.e. the time they spend not actually doing their job. Benefits may include :

Direct financial gains
  • Grow sales

  • Reduce costs

  • Stop project overruns

  • Aligns the organisation directly behind the CEO's goals

  • Decreases the time it takes to create strategic or operational changes by communicating the changes through a new set of goals

Motivated workforce
  • Optimises incentive plans to specific goals for overachievement, not just business as usual

  • Improves employee engagement because everyone understands how they are directly contributing to the organisations high level goals

  • Create transparency in achievement of goals

  • High confidence in bonus payment process

  • Professional development programs are better aligned directly to achieving business leval goals

Improved management control
  • Flexible, responsive to management needs

  • Displays data relationships

  • Helps audit / comply with legislative requirements

  • Simplifies communication of strategic goals scenario planning

  • Provides well documented and communicated process documentation

Performance Management according to Gistweb:

An effective performance management system allows you to engage your employees by establishing a true pay-for-performance culture. By communicating and aligning company goals to employees while setting achievable performance expectations, the company's compensation system is linked to actual individual and / or team performance. 1

In the example below, the focus -- or domain -- of the performance management process is an employee. The employee is a machine operator; consequently, application of performance management in this example is rather straightforward for clarity in the example. Most applications are not this straightforward. 2

Performance management is a process that provides both the manager and the employee (the person being supervised) the chance to determine the shared goals that relates to the overall goals of the company by looking into employee performance. 3

More than 80% of respondents state that their executives believe employee performance management is critical in raising overall company performance. 4

Approximately 40% of respondents do not believe their current employee performance management practices play a critical role in achieving the business goals and executing the business strategies. To achieve business value, organizations must go beyond the traditional approach. 5

Fifty-four percent of respondents cite creating a high-performance culture as a key business driver for supporting and enhancing employee performance management. But only 14 % believe that identifying future leaders is among the key business drivers for employee performance management practices. 6

Performance management is a hot topic in business these days. This Performance Management Process Checklist will help you do the right things right to create an effective employee performance appraisal and development system. 7

Find out how so many mid-sized business are automating their performance review process and implementing a true performance and talent management process. 8

On paper, Business Performance Management BPM is one of the smartest things a company can do. Unfortunately, implementing BPM hasn't been that simple for many companies. And ultimately, companies need to know if BPM is helping them make - or save - more money. 9

The process encompasses an Annual Performance Management Cycle of activities that concludes with a summary performance discussion. Two (2) separate and distinct ratings are identified. The ratings are based on “What” work is done (predetermined goals or job duties) and “How” the work is accomplished (behavioral competencies based on university values). 10

This white paper explains how Business Service Management BSM is really a special case of Business Process Optimization BPO - one that is applied specifically to the IT operation. This paper also describes how top management needs to embrace Business Performance Management BPM - something that goes beyond BPO. 11

A performance management system helps you hire people with the talents and skills you need. You then build upon those talents and skills through employee development and performance management and feedback. hese are the only actions that work to create "engaged" employees. 12

What are the obstacles that inhibit employee performance management from driving real business value? 13

Performance management is an ongoing process where the manager/supervisor and employee work together to plan, monitor and review an employee's work objectives or goals and overall contribution to the organization. 14

Article gives an insight look to intelligent business strategies which works as performance management tool. These strategies are used in strategic formulation process and are part of strategic planning. 15

This phase of Performance Management process includes developing performance standards, which offers a scale that describes how a specific job should be performed in order to meet (or exceed) expectations. They are explained to newly hired employees and are later used to evaluate work performance. 16

Business performance management (BPM) is a set of processes that help businesses discover efficient use of their business units, financial, human and material resources. 17

Ensure your business and employees are running at 100% efficiency with SuccessFactors Performance and Talent Management Software and Solutions. 18

This phase of the Performance Management process includes monitoring employee's work performances and giving feedback about them. 19

Performance management systems, which typically include performance appraisal and employee development, are the "Achilles' heel" of human resources management. They suffer flaws in many organizations, with employees and managers regularly bemoaning their ineffectiveness. 20

    References

  1. www.successfactors.com

  2. managementhelp.org

  3. www.streetdirectory.com

  4. www.bersin.com

  5. www.bersin.com

  6. www.bersin.com

  7. humanresources.about.com

  8. www.successfactors.com

  9. search.techrepublic.com.com

  10. hr.nd.edu

  11. search.techrepublic.com.com

  12. humanresources.about.com

  13. www.bersin.com

  14. www.hrvs-rhsbc.ca

  15. dictionary.bnet.com

  16. www.streetdirectory.com

  17. en.wikipedia.org

  18. www.successfactors.com

  19. www.streetdirectory.com

  20. dictionary.bnet.com