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How to transform any person or group into high
performance and create a work culture.
This is about the self-propelled performance process (SPPP).
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It is often asked how good an organisation is, with getting people
to perform exceptionally well.
How many times are people trying to change something about a work
situation, in an effort to improve something? Something like a
system, a process, work flow, a document and so forth. It happens a
lot, not so? But does it make people perform consciously?
How many organisations are there, which just don't make progress
with growth, profit, morale or performance. Sometimes an
organisation can be good, because the efficient machines make up for
human deficiencies and failure. Many organisations have job
descriptions in place, but does it make people perform? Many
organisations have performance measurement in place, but does it
make people perform to their potential? Many organisations even have
a strategic plan and derivative business plans, but does it make the
employees perform? Many organisations even have the performance
areas and performance criteria for each and every job documented,
but does it make people perform?
Some organisations also undertake or outsource to consultants the
design of improved organisation structures, the re-design of roles
and responsibilities, the design and development of electronic
systems, the design of job grading systems and many more things,
without achieving the desired improved performance.
It seems that performance is a very elusive concept for most persons
in positions of authority and in the driving seats of most
organisations. What then, is so magical about bringing about
performance in the workplace - and with it a culture of work and
work ethics?
What about the school systems? Why have the school systems failed to
instigate scholarly performance for so long? Why is it that such a
small proportion of children perform well in school? Only a handful
come up with exceptional results; in all the grades, in all schools
worldwide.
Where then, is the missing link or links? What are the secrets? Are
they buried so mystically deep underground that nobody seems to be
able to dig it up to the surface of mother earth? Not even the best
of human brains; after all the foregoing scientific research and
development?
Organisations often broadcast they have implemented a system of
performance management. The goals and objectives are embodied in the
job descriptions and they do performance measurement quarterly,
bi-annually or annually. The problem is that employees remain on
previous performance levels and nothing occurs to increase their
motivation, morale or inspiration to perform better.
The readers will be able to recite many more examples out of own
experience.
Many persons still seem to take recourse to autocratic behaviour,
although many countries claim to operate in a democratic society for
decades now and in some cases centuries. In other words, many
managers still try to get movement by applying a military,
dictatorship style to try and enforce discipline or poor decisions.
Others may hide their inabilities behind an aloof attitude of
outdated protocol of superiority and make themselves unapproachable.
The big remaining question is therefore: How to get it right, with
the correct tactics and how to utilise it for the children also?
The solution lies in a systematic work process, with automatic
self-control and integrated performance measurement built in, to
motivate and inspire all employees, to reach and surpass their
strategic and organisation goals, on a voluntary basis, regularly.
It is a process, where the desire to perform comes naturally, for
everyone involved. In this process all the pieces of the puzzle like
strategic planning, business plans, goal-setting, job descriptions,
performance measurement, performance areas and performance criteria
fall into place, to form a integrated whole that makes sense to all.
It is also a process where self-control and initiative by
individuals form the foundation for the building blocks of the whole
process.
The benefits of this systematic work process are increased
enthusiasm, dedication, productivity, performance, profitability and
work result satisfaction for both employees and employers alike.
Just visualise what it can do for any person trying to boost a
career?
The principles and benefits are universal worldwide and apply to all
types of organisations be it private businesses, corporate
businesses, government bodies, non-profit organisations or
social/religious institutions.
With this information one can pave the way for general stress
relief, increased performance and ease of reporting throughout all
management levels up to The Board of Directors.
It is possible to get all employees to reconcile personal goals with
organisation goals. One can turn around any marginal business and
increase productivity and profitability for any organisation, with
the transparent and hidden forces embedded in this process. It can
be applied by organisations or a single department or section inside
an organisation; as well as an individual person.
This process is a natural, self-inspired performance process and are
appropriately named the self-propelled performance process (SPPP).
The self-propelled performance management system
is:
1. the fastest known method for career promotion;
2. the quickest way for career advancement;
3. the surest way for career progress;
4. the best ingredient in career path planning;
5. the only true and lasting virtue for career success;
6. the most neglected part in teachings about management
and leadership principles;
7. the most complete and sophisticated application of
performance management;
8. the best integration of human behaviour research
findings, with the latest management, leadership and
organisational development principles;
9. the best automated method for organisational change,
development, growth, performance and profit;
10. the quickest way for career building, career
development and moving up on the stepping stones of the
corporate career ladder;
11. the surest and fastest way for increased
motivation, productivity, growth, performance and profitability for
both the individual and the organisation;
12. the best career builder and career
booster for any career; and 13. inspirational, as it gets people moving,
makes them self-starters in utilising own talents and initiative,
automatically like magic.
First of all, deriving from the strategic plan, a commitment
analysis must be done, where a job mission statement is drawn up for
each job. The job mission statement is a job definition in terms of
purpose, customers, product and scope. The aim with this analysis is
to determine the continuous key objectives and performance standards
for each job position.
Following the commitment analysis, is the work analysis of a
particular job in terms of the reporting structure and job
description. If a job description is not available, then a systems
analysis can be done to draw up a job description. The aim with this
analysis is to determine the continuous critical objectives and
performance standards for each job.
Finally, a job needs analysis must be done in terms of necessary
time limited action plans. The aim with this analysis is to
determine the time limited specific objectives and performance
standards.
A proper and sustainable performance measurement and reporting system can only be
devised after completion of these three types of analysis. The
culture of performance must be a living thing in an organisation. It
must be seen, felt and on the minds of every employee every working
day. It is no good to have everything in writing, filed and buried somewhere in
a file nobody lives by.
You
can read and learn more about it when you enrol as a member.
About the
co-founder and CEO:
Pierre
du Plessis (MBL, 1982, UNISA) is a business consultant, co-owner of
Leaders Circle, author of several e-books and training manuals,
previous Corporate Logistics and Procurement Manager, ex-army
infantry soldier as
Officer in Charge of Battalion
Operations and nowadays business owner of several successful offline
business operations,
with website
Career Builders.
PS - Organisations in South Africa
interested in this unique concept, with 200 or
more employees, can phone Pierre du Plessis on +27844264496 or
+27152960614 for an appointment.
Lepfin
(Pty) Ltd 1999/026619/07, Business Consultants, T/A Leaders Circle,
full-scale (BEE 34%) small business.


Look at this insightful video:

Performance Management according to
Wikipedia:
Performance
management
From Wikipedia, the free
encyclopedia
Performance management is a forward
looking process for setting goals and regularly
checking progress toward achieving those goals. It
is a continual feedback process whereby the observed
outputs are measured and compared with the desired
goals. Any discrepancy or gap is then fed back into
changing the inputs of the process, so as to achieve
the desired goals. The feedback process involves
communicating the required change and promptly
taking action to effect the desired change. This
helps the system or organization being managed to
achieve the required goal or the
strategic plan. Performance management has a
wide variety of applications such as employee
performance,
software performance, business or corporate
performance and so on.[1]
A key aspect of performance management is
Performance measurement. Whatever the process
being driven with performance management, clear and
concise measures are required in order to properly
define the desired goals. Most performance
management systems fail to achieve the desired goals
of the process owner or project sponsor because goal
measurement is ambiguous, not specific enough,
poorly communicated or because results cannot be
measured effectively.
Performance management is often confused with
Performance appraisal, the latter only forming
the final part of the performance management cycle.
In other words, performance appraisal is a backwards
looking process and a
Lagging indicator of financial performance, only
measuring what happened in the past. However
performance management is a forward looking process
and a
Leading indicator of financial performance
because it drives a system or organisatisation
towards a desired future goal.
History
Russell Currie claimed that elements of
performance management can be traced back to the
13th century.[2]
Certainly, instruments of performance measurement
have contributed to the development of commercial
companies over the centuries and large
information systems were deployed in the public
sector in the 19th century. The behavioral aspects
of performance management are now receiving
attention from leading organisations, software
vendors and consulting firms around the world.
Types
-
In
network performance management, (a) a
set of functions that evaluate and report
the behavior of telecommunications equipment and
the effectiveness of the network or
network element and (b) a set of various
subfunctions, such as gathering statistical
information, maintaining and examining
historical logs, determining
system
performance under natural and artificial
conditions, and altering system modes of
operation.[3]
-
In
organizational development (OD),
performance can be thought of as Actual
Results vs Desired Results. Any discrepancy,
where Actual is less than Desired, could
constitute the performance improvement zone.
Performance management and improvement can be
thought of as a cycle:
-
Performance planning where goals and
objectives are established
-
Performance coaching where a manager
intervenes to give feedback and adjust
performance
-
Performance appraisal where individual
performance is formally documented and feedback
delivered
-
A
performance problem is any gap between
Desired Results and Actual Results.
Performance improvement is any effort
targeted at closing the gap between Actual
Results and Desired Results.
Other organizational development definitions are
slightly different. The US Government's Office of
Personnel Management indicates that Performance
Management consists of a system or process whereby:
-
Work is planned and expectations are set
-
Performance of work is monitored
-
Staff ability to perform is developed and
enhanced
-
Performance is rated or measured and the
ratings summarized
-
Top performance is rewarded[4]
-
Employee Performance Management (EPM) refers
to a forward looking system of strategic
alignment and employee objective setting with
regular reviews and reporting and is
distinguished from employee appraisal insofar as
the latter does not include a goal setting
process and is an open-ended management process
with no feedback against clearly defined
strategic goals
-
Application Performance Management (APM)
refers to the discipline within systems
management that focuses on monitoring and
managing the performance and availability of
software applications. APM can be defined as
workflow and related IT tools deployed to
detect, diagnose, remedy and report on
application performance issues to ensure that
application performance meets or exceeds
end-users’ and businesses’ expectations.
-
Business performance management (BPM) is a
set of processes that help businesses discover
efficient use of their business units,
financial, human and material resources.
-
Operational performance management (OPM)
focus is on creating methodical and predictable
ways to improve business results, or
performance, across organizations.
-
Integrated business planning (IBP) refers to
the technologies, applications and processes of
connecting the planning function across the
enterprise to improve organizational alignment
and financial performance.
-
Project Performance Management is a
sub-discipline of
Project Management that seeks to establish
measurements of project performance, such as
performance of project scope, performance
according to a time schedule and/or performance
according to a project budget. It seeks to use
such measurements to inform project
stakeholders, lead the project team and
improve project performance.
Earned Value Management is notable method of
Project Performance Management.
-
Business Transaction Management (BTM) refers
to the discipline within systems management that
monitors business transactions across the
datacenter in order to manage IT performance
-
Customer Performance Management (CPM) refers
to the practice of managing the effectiveness of
all the business activities and processes
related to handling customer relationships, to a
common set of financial and customer focused
goals and objectives. This includes all aspects
of creating and maintaining a master source of
customer related data.
Benefits
Managing employee or system performance
facilitates the effective delivery of strategic and
operational goals. There is a clear and immediate
correlation between using performance management
programs or software and improved business and
organizational results.
For employee performance management, using
integrated software, rather than a spreadsheet based
recording system, may deliver a significant return
on investment through a range of direct and indirect
sales benefits, operational efficiency benefits and
by unlocking the latent potential in every employees
work day i.e. the time they spend not actually doing
their job. Benefits may include :
- Direct financial gains
- Motivated workforce
-
Optimises incentive plans to specific goals
for overachievement, not just business as usual
-
Improves employee engagement because
everyone understands how they are directly
contributing to the organisations high level
goals
-
Create transparency in achievement of goals
-
High confidence in bonus payment process
-
Professional development programs are better
aligned directly to achieving business leval
goals
- Improved management control
-
Flexible, responsive to management needs
-
Displays data relationships
-
Helps audit / comply with
legislative requirements
-
Simplifies communication of strategic goals
scenario planning
-
Provides well documented and communicated
process
documentation

Performance Management according to
Gistweb:
An effective performance management system allows you to engage your
employees by establishing a true pay-for-performance culture. By communicating
and aligning company goals to employees while setting achievable performance
expectations, the company's compensation system is linked to actual individual
and / or team performance.
1
In the example below, the focus -- or domain -- of the performance management
process is an employee. The employee is a machine operator; consequently,
application of performance management in this example is rather straightforward
for clarity in the example. Most applications are not this straightforward.
2
Performance management is a process that provides both the manager and the
employee (the person being supervised) the chance to determine the shared goals
that relates to the overall goals of the company by looking into employee
performance.
3
More than 80% of respondents state that their executives believe employee
performance management is critical in raising overall company performance.
4
Approximately 40% of respondents do not believe their current employee
performance management practices play a critical role in achieving the business
goals and executing the business strategies. To achieve business value,
organizations must go beyond the traditional approach.
5
Fifty-four percent of respondents cite creating a high-performance culture as
a key business driver for supporting and enhancing employee performance
management. But only 14 % believe that identifying future leaders is among the
key business drivers for employee performance management practices.
6
Performance management is a hot topic in business these days. This
Performance Management Process Checklist will help you do the right things right
to create an effective employee performance appraisal and development system.
7
Find out how so many mid-sized business are automating their performance
review process and implementing a true performance and talent management
process.
8
On paper, Business Performance Management BPM is one of the smartest things a
company can do. Unfortunately, implementing BPM hasn't been that simple for many
companies. And ultimately, companies need to know if BPM is helping them make -
or save - more money.
9
The process encompasses an Annual Performance Management Cycle of activities
that concludes with a summary performance discussion. Two (2) separate and
distinct ratings are identified. The ratings are based on “What” work is done
(predetermined goals or job duties) and “How” the work is accomplished (behavioral
competencies based on university values).
10
This white paper explains how Business Service Management BSM is really a
special case of Business Process Optimization BPO - one that is applied
specifically to the IT operation. This paper also describes how top management
needs to embrace Business Performance Management BPM - something that goes
beyond BPO.
11
A performance management system helps you hire people with the talents and
skills you need. You then build upon those talents and skills through employee
development and performance management and feedback. hese are the only actions
that work to create "engaged" employees.
12
What are the obstacles that inhibit employee performance management from
driving real business value?
13
Performance management is an ongoing process where the manager/supervisor and
employee work together to plan, monitor and review an employee's work objectives
or goals and overall contribution to the organization.
14
Article gives an insight look to intelligent business strategies which works
as performance management tool. These strategies are used in strategic
formulation process and are part of strategic planning.
15
This phase of Performance Management process includes developing performance
standards, which offers a scale that describes how a specific job should be
performed in order to meet (or exceed) expectations. They are explained to newly
hired employees and are later used to evaluate work performance.
16
Business performance management (BPM) is a set of processes that help
businesses discover efficient use of their business units, financial, human and
material resources.
17
Ensure your business and employees are running at 100% efficiency with
SuccessFactors Performance and Talent Management Software and Solutions.
18
This phase of the Performance Management process includes monitoring
employee's work performances and giving feedback about them.
19
Performance management systems, which typically include performance appraisal
and employee development, are the "Achilles' heel" of human resources
management. They suffer flaws in many organizations, with employees and managers
regularly bemoaning their ineffectiveness.
20
References
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www.successfactors.com
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managementhelp.org
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www.streetdirectory.com
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www.bersin.com
-
www.bersin.com
-
www.bersin.com
-
humanresources.about.com
-
www.successfactors.com
-
search.techrepublic.com.com
-
hr.nd.edu
-
search.techrepublic.com.com
-
humanresources.about.com
-
www.bersin.com
-
www.hrvs-rhsbc.ca
-
dictionary.bnet.com
-
www.streetdirectory.com
-
en.wikipedia.org
-
www.successfactors.com
-
www.streetdirectory.com
-
dictionary.bnet.com
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