Contents for Workplace Conqueror is all about Performance Management

Part 1 – Strategic Planning:

1. Preface

2. The 3 easy steps explained

2.1 Strategic planning
2.2 Conversion of strategies into performance areas
2.3 Conversion of performance areas into action plans

3. The strategic planning process

3.1 Guidelines
3.2 Present Situation
3.3 Internal Analysis
3.4 External Analysis
3.5 Finalising the strengths, weaknesses, opportunities and threats Analysis
3.6 Finalising Strategies and Forecasting
3.7 Roll down of strategies
3.8 Self-test questions
3.9 Task assignment
3.10 Task assignment

Part 2 – Performance:

4. Conversion of strategies into performance areas

4.1 Manifest of performance areas in relation to new strategies
4.2 Key performance areas
4.3 Critical performance areas
4.4 Specific performance areas
4.5 Performance indicators
4.6 Roll down of performance areas and indicators
4.7 Self-test questions
4.8 Task assignment

Part 3 – Self-control:

5. Conversion of performance areas into action plans

5.1 Principles of short interval control through the ranks
5.2 Merging performance areas and indicators with action plans
5.3 Self-control action plan reports
5.4 Utilisation and merging of existing infrastructures in the organisation
5.5 Reporting to Board of Directors
5.6 Feedback into the strategic planning process
5.7 Self-test questions
5.8 Task assignment

6. Conclusion

7. Bibliography

8. Appendix 2

8.1 Performance Appraisal and Interview Techniques
8.2 Conflict Handling Techniques
8.3 Role Plays
8.4 Model answers to self-test five
8.5 Model answers to self-test six
8.6 Model answers to self-test seven
8.7 Model answers to self-test eight